Salesforce Solution Architect
Client in London is looking for a Solutions Architect to join their team. As a Solutions Architect on the Professional Services team, you will work closely with customers to understand and define requirements, develop technical proposals, and set expectations for software implementations/upgrades and interface projects. You will act as the technical lead, as well as an individual contributor, on these engagements, contributing to software implementation, troubleshooting, customization, and integration into customer systems while balancing scope versus project time and resource commitments. You will act as an SME for the organization, coordinating cross-organizationally and independently mentoring peers.
Responsibilities Include But Are Not Limited To
- Provide expert knowledge and experience to collaborate with the customer to identify technical requirements and estimate the technical effort required to implement complex software solutions
- Provide technical support to applications
- Perform all installation and/or programming tasks related to agreed interface & conversion specifications and/or application assignments, including agreed upon system tailoring and customizations
- Collaborate with Project Managers and Services Consultants throughout the project to identify and scope applications changes while adhering to the change management process
- Execute on and serve as technical lead for the implementation of software solutions.
- Own technical deliverables during the entire lifecycle of the projects.
- Engage throughout the full lifecycle of assigned projects, influencing decisions on design, and functionality to keep projects on track in terms of budget, time, and customer expectations.
- Effectively leverage product capability, driving standardization, limiting customization, and maximizing reuse of content developed for previous solutions.
- Interact with Product Development Team, Commercial Team, Customers, Solution Providers (Partner / Integrators), and other cross-functional teams as required for the solution and implement processes to ensure best use of Servicemax products and services.
- Effectively communicate both verbally and in writing with peers and team members as an inclusive team member, supporting pre-sale strategy (as needed) and project execution.
- Act as a technical leader or mentor on complex, integrated customer implementations, either within individual project teams and/or cross-organizationally.
- Effectively apply Servicemax execution methodology and project standards.
- Maintain & continuously update technical skills and knowledge.
- Work independently as well as part of the team.
- Maintain strong customer relational and communication skills
Must Haves
- 5+ years’ experience in software analysis, design, methodology, development and architecture.
- Proven ability to deploy in both on premise and cloud based environments.
- Experience designing solutions architecture for salesforce implementations at an enterprise level involving integrations and middleware as well as 3rd party vendors or partners.
- At least 1 of the following Salesforce certs: ADM 201, ADM 211, ADM 301 or DEV 401.
- Experience acting as a SME for global CRM solutions.
- Strong experience successfully managing interactions with C level executives.
- Experience working with Project Managers and Technical Architects to design and delivery complex enterprise CRM solutions.
- Strong communication skills written and verbal; effective at resolving conflict.
- Bachelor’s degree in business, technology or a related subject
Nice Haves
- Experience with field service operations or customer service management and call centre support a huge plus.