Salesforce Administrator

Responsibilities:

• Understand sales and operations processes across the different divisions of the organization and
• participate in discoveries with stakeholders to identify key areas to increase efficiency using
• Salesforce best practices
• Work closely with business analysts, developers, external implementation partners and vendors
• to create unique business solutions leveraging the full power of Force.com and the Salesforce
• platform
• Manage enhancements and implementations to the system in line with given business needs,
• including third party applications/products.
• Maintain and enhance visual layout, workflow rules and business logic to streamline and
• enhance business processes and improve user experience
• Coordinate, lead, setup, and document user acceptance tests with various groups to ensure the
• quality of developed solutions prior to production deployment (includes creating test plans)
• Direct experience with Salesforce technologies including workflows, assignment rules, custom
• fields, Importer and Dataloader
• Create and maintain documentation of all application integrations and all custom development
• on the Salesforce platform
• Work with end users on day to day salesforce issues and requests.
• Research and advise on best practices for Salesforce solutions
• Remain current on Salesforce.com best practices and technologies
• Maintain Users, User Roles, Security, Profiles, and user hierarchy in support of Salesforce
• functionality
• Familiar with advanced formula fields, flows and process builder techniques.
• Work with data loaders both 3 rd party and salesforce Apex data.
• Experience designing/building custom and/or dynamic Salesforce.com dashboards
• Manage development and deployment of Einstein applications, including Analytics, Prediction
• Builder and Discovery.

Qualifications:

• Salesforce Administrator certification ADM201 minimum, ADM211 strongly desired
• 4+ years of Salesforce administration experience
• Hands-on experience with Salesforce Sales Cloud and Service Cloud
• Background integrating marketing automation platform with Salesforce Pardot
• 2+ full life cycle implementations of Salesforce.
• Excellent interpersonal skills with a demonstrated ability to work in a cross functional team
• environment
• Competency in gathering and documenting business requirements
• Excellent attention to detail and complex problem solving capabilities
• Desired Skills/Experience:
• Hands-on experience with Salesforce Einstein tools preferred
• Other Salesforce Cloud certifications a plus
• Bachelors degree in business or information systems preferred
• Experience with decision support, financial reporting and dashboards is desired
• Working knowledge of customer service workflow efficiencies, phone systems and open cti is
• desired
• Good oral and written communication skills
• Proficiency in English and Spanish.